Shipping policy

Shipping Policy — Heart & Crunch

Last updated: 31/08/2026

1. Order Processing

All orders are processed within 1–2 business days of payment being confirmed. Orders placed on weekends or public holidays will be processed on the next business day. Once your order has been dispatched, you will receive a confirmation with tracking details (if available).

2. Shipping Methods & Fees

We ship nationwide across South Africa using a third-party courier service. The following options are available at checkout:

Shipping Method	Fee	Estimated Delivery
Standard Shipping	R100	3–5 business days (many areas receive within 1–2 business days, depending on location)
Express Shipping	R150	1–2 business days

Delivery estimates begin from the date your order is dispatched, not the date it is placed, and exclude order processing time.

3. Delivery Estimates Are Not Guaranteed

Delivery timeframes are estimates provided by our courier partner and are not guaranteed. Actual delivery times may vary depending on your location, courier capacity, weather, or other circumstances outside our control. We are not liable for delays caused by the courier once an order has been dispatched.

4. Delivery Address

It is your responsibility to provide a complete and accurate delivery address, including any access codes, unit numbers, or delivery instructions needed. We are not responsible for delays or non-delivery resulting from incorrect or incomplete address information provided at checkout.

5. Order Tracking

Once your order is dispatched, you will receive a tracking number/link via email or WhatsApp so you can follow your delivery's progress. / Insert tracking process once confirmed with your courier partner.

6. Failed Delivery Attempts

If our courier is unable to deliver your order (e.g. no one available to receive it, incorrect address), additional delivery fees may apply for re-delivery, or the order may be returned to us. We will contact you to arrange next steps.

7. Lost or Damaged in Transit

If your order does not arrive within a reasonable time beyond the estimated delivery window, or arrives visibly damaged, please contact us within [insert, e.g. 48 hours] of the expected delivery date so we can investigate with our courier partner and arrange a resolution.